Question(s)/Issue(s):

I have Windows Vista/Internet Explorer 7, and when I go to sign in to my bookshelf, the browser either hangs up or crashes. What can I do?

Solution(s):

1. Close all browser tabs/windows. Ensure the program is completely exited.
2. Now, we will open a new browser. Right-click on the blue "E" icon to open Internet Explorer and choose "Run as"
3. In the box that opens, choose "Administrator" and click OK.
4. Return to the ebrary site and sign in to your ebrary bookshelf.
5. If you see a yellow bar along the top of your browser, right-click on it and choose "Display blocked content".

If the above fails, try:
1. In Internet Explorer, click Tools then choose Internet Options
2. Click the "Advanced" tab, and near the bottom of the window click the button Restore advanced settings
3. Click Apply and then OK and then try the ebrary software again.
   1. If that still fails, then perform steps 1 and 2 above, but instead of the Restore advanced settings, click the Reset... button.
   2. Click Reset on the warning page, and Internet Explorer will disable your add-ons.
   3. To re-enable your add-ons, including the ebrary Reader, click Tools then choose Manage Add-ons
   4. Click each add-on in the list that is now disabled, and simply choose the add-on and then click "Enable" until you've enabled all the items in the list.
4. After you perform each of the steps above, you will need to restart Internet Explorer for them to take effect.