• ebrary and Primis/McGraw-Hill - Basics on who to contact for help
• How to access your online viewable document - using the ebrary Reader™
• What does Views remaining mean on my Status bar?
• What does Print credits mean on my Status bar?
• What do I do if I run out of views or prints?
• What if I want to copy text instead of print pages?
• What to do if you accidentally put funds on your account on the ebrary site
• What do I do if I need to request a refund?
• It's not printing the right pages!

ebrary and Primis/McGraw-Hill

ebrary and Primis/McGraw-Hill are two different entities partnered to bring the textbooks of McGraw-Hill and the technology of ebrary together so that students can use textbooks online.
When you purchase online viewing or a downloadable PDF document from Primis/McGraw-Hill, you are purchasing from them and not ebrary.

Primis/McGraw-Hill should be contacted for the following:
• Username or password questions/issues
• Billing questions/refunds
• View and print credits
• If you change your mind about the format in which you'd like your book (PDF to online or online to PDF)
• If you choose the downloadable PDF version and need assistance with downloading
• If you have a Case Study on your bookshelf that you cannot access or need additional credits for

To contact Primis, you can either:

• Email at primismhhe@mcgraw-hill.com
• Phone 800-962-9342

ebrary should be contacted for the following:
• If you purchased the online viewable document and are having difficulties installing the ebrary Reader
• If the ebrary Reader is not functioning properly after installation
• If you have questions about the ebrary Reader functions

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Accessing your Online Viewable Document

To access your online document, follow these steps:

1. Go to http://ebooks.primisonline.com, the Primis ebook webiste, and log in with your username and password that you set up when you purchased your book.
2. When you log in, you will see your bookshelf shown in the main window. On the left you will see a link that says Get ebrary Reader. Click on that to start the download of the ebrary Reader, which is our plug-in that allows you to view your book online.
   
   Note: You only need to do this the first time you are going to view your book; once installed, it stays installed.
3. After installing the ebrary Reader, click on the View Online link to the right of the appropriate book listed in your bookshelf.
4. A new window will open and connect to http://primis.ebrary.com. After a few seconds, depending on the connection speed you have, you will see your book appear.

Each time you want to view your book you want to log in to the Primis ebook website first. If you try to log in to the primis.ebrary.com site, you will not be properly authenticated and won't be able to view your book.

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What does Views remaining mean on my Status bar?

The status bar, shown above, will list your username, your balance (which should always be $0.00), the views you have remaining and the prints you have remaining.

Each online viewable document is given enough views to look at each page of the book approximately 4-5 times. For example, if a book contains 250 pages, the approximate number of views you would be given would be 1000-1250.

You will notice this number decrease with each page you view.

Many students inquire why there are limited views on the online viewable textbooks. The reason the publisher does this is to prevent someone from reselling access to the book or sharing it, which is a violation of copyright law. In addition to view credits, you are also given print credits (see below), so you can effectively print one copy of the book for yourself.

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What does Print credits mean on my Status bar?

The status bar, shown above, will list your username, your balance (which should always be $0.00), the views you have remaining and the prints you have remaining.

Each online viewable document is given enough print credits to print at each page of the book once.

You will notice this number decrease with each page you print.

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What do I do if I run out of views or prints?

If you run out of views or print credits, please contact Primis for assistance in obtaining more. They can be reached either by:

• Email at primismhhe@mcgraw-hill.com
• Phone 800-962-9342

They are open Monday through Friday, 8:30 to 5:00, Eastern Time (GMT -5).

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What if I want to copy text instead of print pages?

Copying text does not come included with the purchase of online viewing. You generally never want to put funds into your account while on the primis.ebrary.com site, but if you really wish to copy text you can do so. The price for copying is always listed under the book title in the left-hand frame while viewing a document.

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I forgot to sign in first to the Primis ebook website, and in the confusion I placed funds into my account on the ebrary site. How can I fix that?

Please contact ebrary Support with the date of the transaction, the amount, and the name on the credit card used for the transaction and we can void the transaction or credit the card for the amount charged.

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What do I do if I need to request a refund?

When you purchase your ebook, you are making the purchase with Primis and not ebrary. If you need to discuss a refund, please contact Primis directly. They can be reached either by:

• Email at primismhhe@mcgraw-hill.com
• Phone 800-962-9342

They are open Monday through Friday, 8:30 to 5:00, Eastern Time (GMT -5).

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It's not printing the right pages!

When you print from a Primis textbook, make sure you follow the page numbers you see in the black circles at the top or bottom of the pages; as those are the page numbers the book will use when printing from the ebrary Reader.

McGraw-Hill renumbers the pages to their online books, and not all blank pages are numbered, hence the difference.