If you're having difficulty installing the ebrary Reader™ for Internet Explorer in Windows, check the following items and then try your install again.

Ensure that:


1. You have administrative rights on the computer to install software. If you are using a computer at school or work, check with the computer/network administrator on site regarding this.
   
   
2. That you are using a supported version of Internet Explorer. Supported browsers include: Internet Explorer 6.x and above
   
   Please do not use your ISP-customized version of Internet Explorer. This includes the MSN browser and AOL browser. These customized versions often do not work well with plug-ins because of the modifications to the program that are made when the ISP adds in its custom tools and items. Instead, use the IE with the blue "E" icon on your desktop/in your programs list for ebrary.
   
   
3. Cookies are enabled in your browser.
   
   
4. No pop-up window blocker or internet security software (such as Norton Internet Security, McAfee Total Protection) is running during the installation. These programs can block pop-ups, ActiveX, and cookies behind-the-scenes as part of their normal function. If you are familiar with the configuration tools of the application, then you can set it to allow these items from the ebrary site; site.ebrary.com
   
   
5. Disable or uninstall any toolbars or search bars that may be installed on your browser. Programs like weather tools, stock tickers, and other browser add-ons can interfere with normal site function as well.
   
   
6. You may see your Information Bar appear when you try to install the ebrary Reader; simply click your Information Bar and choose "Install ActiveX Control".
   
   NOTE: If you have the Information Bar turned off, then go into Tools->Internet Options in Internet Explorer and on the Security tab, click the Internet icon and then the button that says "Custom Level". Make sure that "Automatic Prompting for Active X Controls" is set to "Enable". This will merely tell the browser to prompt you for action instead of automatically denying any ActiveX download.
   
   
7. IE 7.0 has some additional features that can interfere with site function, such as the Phishing Filter. You can either disable the filter or configure it to recognize that site.ebrary.com is not a phishing site.
   
   
8. If all else fails, check to ensure you have 3rd party add-ons enabled in IE7.0. In Internet Explorer click the Tools menu and choose Internet Options. Select the "Advanced" tab and scroll to the "Browsing" section. Choose "Enable third-party browser extensions (requires restart)". Click OK and restart Internet Explorer.