Question/Issue:

I went to the ebrary site to create my bookshelf account, and when I click the "Submit" button, I get a generic "Page cannot be displayed" error.

Solution:

This happens when the page is stuck in the cache, particularly with IE6.x, but there is a workaround.

First, go to the bookshelf account creation page and fill in your information. Click the Submit button at the bottom of the page.

If you get the "Page cannot be displayed" error or get returned to the bookshelf account creation page, perform these steps:

1. Leave that page open and go up to the Tools menu and choose Internet Options.
2. Look at the section on the first tab that says Temporary Internet Files click the Delete Files button. A dialog box will pop up; check the box next to Delete Offline Files. Then click OK. Click OK again to close your Internet Options window.
3. Hold down the Shift key on your keyboard and click the Refresh button on your browser.

This should then bring up a page that confirms your account was created.