Welcome to the ebrary Customer Knowledgebase

This site contains documents that are written by ebrary's Customer Support to help with common issues and questions that are received in our Support queue. More than likely, you were given a specific URL to access on this site to address your specific needs, however, feel free to browse around.

New User Interface (UI) and the ebrary Readers

Account/Bookshelf

• Account/Bookshelf Questions
• Bookshelf - Are there limits?
• Creating an Account/Bookshelf
• Can't create account, receive "Page Cannot be Displayed" after submitting
• Receive password email without requesting it
• How to Opt-Out of ebrary emails
• Single username/password demo site authentication issue

Content

• Content Requests
• Document Unavailable error when trying to view a document
• Can I download or save documents?
• Receive "You have exceeded the amount of freely viewable pages" error

ebrary Reader™ General

• Differences between the different ebrary Reader versions NEW

ebrary QuickView Reader™

• QuickView FAQ NEW
• QuickView - Video distortion The page looks similar to a puzzle with missing piecesNEW

ebrary Plug-in Reader™

• Cookie Settings for ebrary supported browsers
• Differences between the Macintosh and Windows ebrary Plug-in Reader
• Firefox installation help (Windows)
• Internet Explorer installation help (Windows) UPDATED
• Window is shaking/flickering after install of plug-in
• Receive error on document regarding smaller zoom
• How to install SSL certificates on Internet Explorer 7.0
• Windows Vista and Firefox - ebrary Reader will not install
• Can I export citations?
• Windows Vista/IE Crashes/Hangs after signing in to bookshelfUPDATED
• Cannot install ebrary Reader with Firefox 3.0 (Macintosh) UPDATED

ebrary Unity Reader™(Java-Based)- Installing and Using

• Installation and Document Opening Assistance
• I'm a Mac user, can I use this?
• We can't update to Java 1.6, can I use this?

Primis/McGraw Hill online textbook users

• Primis user FAQ