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“The ebrary service is the best in the business. Technical help is consistently prompt in responding and very user-friendly.”
– Joyce McLean, Director of Library Services, Holy Names University, Paul J. Cushing Library
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Product and Technical Support
The ebrary Product and Technical support team is committed to helping librarians and end-users derive the most value from our products. For assistance, please see the links to the right or you may contact us here or by email at support@ebrary.com. Please remember to include the full URL of the site you are trying to access so we may expedite your inquiry.
We are available Monday through Friday 5 am to 8pm Eastern Time. Our response times vary by severity of the problem and we take pride in responding within 48 business hours for medium severity inquiries. If you have any concerns about the quality of our service or wish to share comments privately, feel free to contact Brigitte Carrabin.
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Live Web Training from ebrary!
Join our Training Manager, Paul Webb, for live online training Monday through Friday!
Librarians, end-users, faculty, staff, or anyone interested in learning more about ebrary products are welcome to attend.
ebrary offers the following ongoing sessions. Please see the calendar or email ebtrain@ebrary.com to schedule an alternative day and time. We ask that you sign up at least 24 hours in advance of your requested session.
- End-user covers how to get started with ebrary, including accessibility features upon request
- New! Mobile & Facebook provides an overview of how to use ebrary's new iOS app for iPad, iPhone, & iPod touch along with sign in through Facebook
- Patron Driven Acquisition (PDA) & Short-Term Loans (STL), our programs that enable libraries to purchase and loan titles based on real usage
- DASH!™ (Data Sharing, Fast), a complimentary feature of Academic Complete, College Complete, Public Library Complete, and Government Complete
- Acquisitions & Administrative, an introduction to our new ordering system including PDA and DASH!
- Government Libraries, an overview of our content and technology offerings to meet the needs of government agencies and institutes
- Public Libraries, our program for public libraries, systems, and consortia
- Schools (K-12), for high schools, vocational schools, and college preparatory academies
- State Libraries, to learn about our affordable e-book and digital repository solutions for states and regions
Email ebtrain@ebrary.com to request the following sessions:
- Integrating ebrary into your library website, departmental webpages, and more
- Software as a Service (SaaS) for libraries, corporations, government, publishers, and other organizations
- InfoTools™ customization
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Training Calendar
To register, click on the session name.
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ebrary currently hosts 459,214 documents with 4,686 added in the past 30 days.